Front Desk Guest Services Specialist — Reservations & Payments

sbcos; United States; On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) matching

Job summary

Stonebridge is seeking a Guest Service Agent in Boulder, CO to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. The role supports hotel operations and handles inquiries, payments, and reservations to maximize guest satisfaction.

The position offers part-time hours, a non-exempt status, and requires flexible availability, including evenings and weekends.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to address guest inquiries and issues.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Attention to detail

Cash handling

Organizational skills

Independent work

Tools

PMS software

Excel

Word

Job description

Stonebridge is seeking a Guest Service Agent in Boulder, CO to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. The role supports hotel operations and handles inquiries, payments, and reservations to maximize guest satisfaction.

The position offers part-time hours, a non-exempt status, and requires flexible availability, including evenings and weekends.