Guest Service Specialist - Front Desk, Denver | PTO & 401(k)

Stonebridge Hospitality Associates; Denver (CO); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision benefits

PTO

401(k) matching

Descripción de la vacante

Stonebridge Hospitality Associates is seeking a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk.

The role supports daily front office operations, handles guest inquiries, payments, and reservations, and strives for the highest level of guest satisfaction. Evening and weekend shifts may be required. Proficiency in PMS and basic office software is expected.

Formación

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsabilidades

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Conocimientos

Customer service

Communication

Cash handling

Microsoft Office

Problem solving

Organizational skills

Independent work

Herramientas

Property Management System

Microsoft Word

Microsoft Excel

Descripción del empleo

Stonebridge Hospitality Associates is seeking a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk.

The role supports daily front office operations, handles guest inquiries, payments, and reservations, and strives for the highest level of guest satisfaction. Evening and weekend shifts may be required. Proficiency in PMS and basic office software is expected.