Front Desk & Guest Services Specialist (Hotel)

Summit Valley Inc.; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer contribu

Paid time off

Tuition reimbursement

Online learning platforms

Job summary

Summit Valley Inc. in Atlanta, GA seeks a Customer Service Rep to deliver outstanding guest experiences in a busy hotel environment. You will handle inquiries, reservations, and front-desk duties while maintaining accurate guest records and promoting amenities.

The role requires strong communication, attention to detail, and the ability to work well under pressure in a team setting; hospitality experience is a plus and a high school diploma is expected.

Qualifications

• Guest service experience or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Greet guests warmly and provide exceptional service at the front desk.
• Handle inquiries, reservations, and check-ins/outs efficiently.
• Maintain accurate guest records and transactions.
• Promote hotel amenities and services to enhance the guest experience.

Skills

Guest service

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Stress management

Education

High school diploma or equivalent

Job description

Summit Valley Inc. in Atlanta, GA seeks a Customer Service Rep to deliver outstanding guest experiences in a busy hotel environment. You will handle inquiries, reservations, and front-desk duties while maintaining accurate guest records and promoting amenities.

The role requires strong communication, attention to detail, and the ability to work well under pressure in a team setting; hospitality experience is a plus and a high school diploma is expected.