Customer Service Rep

Summit Valley Inc.; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer contribu

Paid time off

Tuition reimbursement

Online learning platforms

Job summary

Summit Valley Inc. in Atlanta, GA seeks a Customer Service Rep to deliver outstanding guest experiences in a busy hotel environment. You will handle inquiries, reservations, and front-desk duties while maintaining accurate guest records and promoting amenities.

The role requires strong communication, attention to detail, and the ability to work well under pressure in a team setting; hospitality experience is a plus and a high school diploma is expected.

Qualifications

• Guest service experience or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Greet guests warmly and provide exceptional service at the front desk.
• Handle inquiries, reservations, and check-ins/outs efficiently.
• Maintain accurate guest records and transactions.
• Promote hotel amenities and services to enhance the guest experience.

Skills

Guest service

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Stress management

Education

High school diploma or equivalent

Job description

Summit Valley Inc. seeks a Customer Service Rep for its FULL_TIME position in Atlanta, GA. This role involves providing exceptional customer service to guests, ensuring their satisfaction and contributing to the company's success. The salary range is $40,000 - $59,857.

As a Customer Service Rep, you will handle guest inquiries, resolve complaints, and ensure a positive experience. You will also assist with check-in/check-out processes and maintain accurate guest records. Your tasks will include managing reservations and providing information about the hotel's amenities.

You will work in a team environment at our hotel in Atlanta, GA. The workplace is dynamic and fast-paced, requiring you to be adaptable and responsive to guest needs. Collaboration with other departments is essential for providing comprehensive service.

The salary range for this role is $40,000 to $59,857, inclusive of a comprehensive benefits package.

• This package typically includes health insurance, which may cover medical, dental, and vision care, as well as a retirement plan with employer contributions.
• Employees also receive paid time off, which usually includes vacation days, sick leave, and holidays.
• Additionally, the company offers professional development opportunities, such as tuition reimbursement for courses or certifications, and access to online learning platforms.

These benefits are subject to change based on company policies and may vary depending on the employee's location or job level.

To excel in this role, you should have excellent communication skills and a customer-centric approach. Previous experience in hospitality or customer service is preferred. You should be able to work well under pressure and have a strong attention to detail.

• Greet guests warmly and provide exceptional customer service at our front desk.
• Handle guest inquiries, reservations, and check-ins/outs efficiently.
• Maintain accurate records of guest information and transactions.
• Assist with room assignments and ensure guests have a comfortable stay.
• Promote our hotel's amenities and services to enhance the guest experience.
• High school diploma or equivalent.
• Previous experience in customer service or hospitality is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet tight deadlines.