Guest Services Specialist: Growth, PTO & Health Coverage

GetJobSmart; Phoenix (AZ); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development opportunities

Job summary

Summit Valley LLC in Phoenix, AZ is hiring a full-time Customer Service Representative. You will respond to guest inquiries, resolve issues, and assist with check-in/check-out while maintaining accurate records. The role offers health insurance, paid time off, and opportunities for career advancement.

Applicants should have a high school diploma or equivalent and strong English communication skills. Prior customer service or hospitality experience is preferred but not required.

Qualifications

• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience in customer service or hospitality preferred but not required.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Answer and resolve guest inquiries and complaints in a timely, professional manner.
• Provide exceptional customer service to guests, ensuring their needs are met.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Stay informed about company policies and apply them appropriately in interactions.
• Participate in training programs and continuous learning to improve skills.

Skills

Communication skills

Customer focus

Active listening

English proficiency

Education

High school diploma or equivalent

Job description

Summit Valley LLC in Phoenix, AZ is hiring a full-time Customer Service Representative. You will respond to guest inquiries, resolve issues, and assist with check-in/check-out while maintaining accurate records. The role offers health insurance, paid time off, and opportunities for career advancement.

Applicants should have a high school diploma or equivalent and strong English communication skills. Prior customer service or hospitality experience is preferred but not required.