Front Desk Concierge & Guest Services Specialist

Topbrassdallas; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Dreamscape Hospitality is seeking a Guest Services Representative to join the Rooms team at our Houston property. You will welcome guests, manage check-ins/outs, and coordinate reservations while ensuring a memorable guest experience.

The role requires strong communication, multitasking abilities, and a customer-first mindset. Some evenings, weekends, and holidays are required, with a focus on delivering outstanding hospitality at a professional front desk.

Qualifications

• Requires a high school diploma or equivalent.
• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask in a fast-paced hotel front desk environment.
• Basic computer skills; experience with hotel reservation software is a plus.

Responsibilities

• Greet guests on arrival, check them in, and explain hotel services and amenities.
• Handle guest check-outs with accurate billing and payment processing.
• Answer calls, respond to inquiries, and resolve guest issues.
• Make, modify, and cancel reservations as needed.
• Provide concierge services and local recommendations to guests.
• Maintain a neat and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold hotel standards of quality and hospitality at all times.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Flexibility in hours

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Hotel reservation software

Office software basics

Job description

Dreamscape Hospitality is seeking a Guest Services Representative to join the Rooms team at our Houston property. You will welcome guests, manage check-ins/outs, and coordinate reservations while ensuring a memorable guest experience.

The role requires strong communication, multitasking abilities, and a customer-first mindset. Some evenings, weekends, and holidays are required, with a focus on delivering outstanding hospitality at a professional front desk.