Guest Services Representative- Fairfield Hazleton

Hamister Group; Hazleton (Luzerne County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discount

Referral program

Job summary

Hamister Group seeks a professional front desk associate to warmly greet guests, manage check-ins and check-outs, and handle calls with a customer-focused mindset. You will assist with reservations and offer local recommendations to ensure a positive first impression of the stay.

The right candidate communicates clearly, remains friendly during busy periods, and is reliable for night, weekend, and holiday shifts.

Qualifications

• Experience in hospitality or customer service is preferred.
• Willing to train the right candidate.
• Ability to pass background check.

Responsibilities

• Greet guests as they arrive and assist with check-ins/check-outs.
• Handle guest requests and inquiries professionally.
• Take incoming phone calls and assist as needed.
• Make reservations by phone or in person.
• Provide directions and local recommendations to guests.
• Ensure guest satisfaction by resolving issues promptly.
• Maintain a clean and organized front desk area.
• Process reports and balance end-of-shift paperwork.
• Communicate clearly with hotel staff and departments.

Skills

Excellent communication

Customer service

Phone etiquette

Friendly demeanor

Self-motivated

Job description

We are currently seeking a qualified individual with a high level of professionalism to fill a front desk position. The applicant must have strong communication skills and a desire to succeed in a busy hotel environment.

Responsibilities:

• Greeting all guests as they arrive.
• Handle guest check-ins and check-outs appropriately
• Accommodate guest requests.
• Take incoming phone calls and assist in any way needed.
• Make guest reservations over the telephone or in person.
• Assist guests by providing directions or recommending local amenities or attractions.
• Ensure guest satisfaction by resolving any problems in a timely and satisfactory manner.
• Maintain a clean and neat front desk area.
• Process reports and handle end of shift paperwork and account balancing
• Communicate professionally and thoroughly with all hotel associates.

Key requirements:

• Previous hospitality or customer service experience preferred, but we are willing to train the right individual.
• Flexible availability and willingness to work nights, weekends and holidays as needed.
• Excellent oral and written communication skills.
• Friendly phone demeanor is a must.
• An outgoing personality.
• Desire to succeed and self-motivated.
• Ability to pass background check.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Referral program