Guest Services Representative - Fairfield Inn Hazleton

Hamister Group; Hazleton (Luzerne County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discount

Referral program

Job summary

Hamister Group in Hazleton, PA, is seeking a front desk associate to greet guests, manage check-ins/outs, and assist with reservations in a busy hotel environment.

The role emphasizes guest satisfaction, professional communication, and a friendly phone demeanor, with training available. Flexibility for nights, weekends and holidays is required.

Join a team that values reliability, a positive presence, and a professional approach to guest services.

Qualifications

• Previous hospitality or customer service experience preferred, but training is available.
• Flexible availability including nights, weekends and holidays.
• Excellent oral and written communication skills.
• Friendly phone demeanor is a must.
• Outgoing personality and self-motivation required.
• Ability to pass a background check.

Responsibilities

• Greet guests as they arrive.
• Handle guest check-ins and check-outs.
• Accommodate guest requests.
• Take incoming phone calls and assist as needed.
• Make guest reservations by phone or in person.
• Assist guests with directions or local recommendations.
• Resolve problems to ensure guest satisfaction in a timely manner.
• Maintain a clean and neat front desk area.
• Process reports and handle end-of-shift paperwork.

Skills

Communication

Customer service

Phone etiquette

Outgoing personality

Motivation

Job description

We are currently seeking a qualified individual with a high level of professionalism to fill a front desk position. The applicant must have strong communication skills and a desire to succeed in a busy hotel environment.

Responsibilities:

• Greeting all guests as they arrive.
• Handle guest check-ins and check-outs appropriately
• Accommodate guest requests.
• Take incoming phone calls and assist in any way needed.
• Make guest reservations over the telephone or in person.
• Assist guests by providing directions or recommending local amenities or attractions.
• Ensure guest satisfaction by resolving any problems in a timely and satisfactory manner.
• Maintain a clean and neat front desk area.
• Process reports and handle end of shift paperwork and account balancing
• Communicate professionally and thoroughly with all hotel associates.

Key requirements:

• Previous hospitality or customer service experience preferred, but we are willing to train the right individual.
• Flexible availability and willingness to work nights, weekends and holidays as needed.
• Excellent oral and written communication skills.
• Friendly phone demeanor is a must.
• An outgoing personality.
• Desire to succeed and self-motivated.
• Ability to pass background check.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Referral program