Front Desk Guest Services Pro

Hamister Group; Hazleton (Luzerne County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discount

Referral program

Job summary

Hamister Group in Hazleton, PA, is seeking a front desk associate to greet guests, manage check-ins/outs, and assist with reservations in a busy hotel environment.

The role emphasizes guest satisfaction, professional communication, and a friendly phone demeanor, with training available. Flexibility for nights, weekends and holidays is required.

Join a team that values reliability, a positive presence, and a professional approach to guest services.

Qualifications

• Previous hospitality or customer service experience preferred, but training is available.
• Flexible availability including nights, weekends and holidays.
• Excellent oral and written communication skills.
• Friendly phone demeanor is a must.
• Outgoing personality and self-motivation required.
• Ability to pass a background check.

Responsibilities

• Greet guests as they arrive.
• Handle guest check-ins and check-outs.
• Accommodate guest requests.
• Take incoming phone calls and assist as needed.
• Make guest reservations by phone or in person.
• Assist guests with directions or local recommendations.
• Resolve problems to ensure guest satisfaction in a timely manner.
• Maintain a clean and neat front desk area.
• Process reports and handle end-of-shift paperwork.

Skills

Communication

Customer service

Phone etiquette

Outgoing personality

Motivation

Job description

Hamister Group in Hazleton, PA, is seeking a front desk associate to greet guests, manage check-ins/outs, and assist with reservations in a busy hotel environment.

The role emphasizes guest satisfaction, professional communication, and a friendly phone demeanor, with training available. Flexibility for nights, weekends and holidays is required.

Join a team that values reliability, a positive presence, and a professional approach to guest services.