Luxury Front Desk Specialist — Create Memorable Stays

IHG Hotels & Resorts; Washington (District of Columbia); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Extensive training

Paid time off

Medical/dental/vision

401(k)

Job summary

IHG Hotels & Resorts in Washington, DC, is seeking a Front Desk Agent to deliver seamless check-in/out experiences and provide guests with local insights and personalized service. You will greet guests, handle payments, and ensure every interaction reflects the InterContinental brand's standards while leveraging a welcoming, tech-savvy approach.

Competitive hourly rate of $25.75 in Washington, DC, with full uniform, generous room discounts, extensive training, and comprehensive benefits

Qualifications

• Excellent communication and guest-service skills.
• Strong problem-solving abilities to resolve issues promptly.
• Fluency in the local language; additional languages a plus, not required.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

Skills

Communication skills

Problem-solving

Fluent in local language

Tech-savvy

Job description

IHG Hotels & Resorts in Washington, DC, is seeking a Front Desk Agent to deliver seamless check-in/out experiences and provide guests with local insights and personalized service. You will greet guests, handle payments, and ensure every interaction reflects the InterContinental brand's standards while leveraging a welcoming, tech-savvy approach.

Competitive hourly rate of $25.75 in Washington, DC, with full uniform, generous room discounts, extensive training, and comprehensive benefits