Front Desk Guest Services Specialist

Stonebridge Companies; Warren Township (NJ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Warren, New Jersey seeks a Guest Services Agent to oversee smooth check-in/check-out, maintain guest records, and deliver outstanding service at the hotel front desk. You will handle inquiries, payments, and reservations to ensure guest satisfaction.

Responsibilities include greeting guests, verifying payments, balancing cash, posting charges, and coordinating with housekeeping. Strong customer service and system skills are essential for daily operations.

Qualifications

• Experience in a hotel front desk or guest service role preferred.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Front desk experience

Independence

Education

High school diploma or equivalent

Tools

Property management systems

Word

Excel

Job description

Stonebridge Companies in Warren, New Jersey seeks a Guest Services Agent to oversee smooth check-in/check-out, maintain guest records, and deliver outstanding service at the hotel front desk. You will handle inquiries, payments, and reservations to ensure guest satisfaction.

Responsibilities include greeting guests, verifying payments, balancing cash, posting charges, and coordinating with housekeeping. Strong customer service and system skills are essential for daily operations.