Front Desk Guest Services Specialist

Lucky Star Casino; Oklahoma; On-site; USD 26,000 - 38,000; Full time

Job summary

The Lucky Star Casino is seeking a friendly Front Desk Guest Services Associate to warmly check guests in and out, handle reservations, and balance daily records with accuracy. You will maintain front desk operations and ensure security and confidentiality.

Duties include selling rooms to walk-ins and via reservations, answering calls with proper etiquette, processing payments, and coordinating with shifts to ensure smooth guest service and timely information flow.

Qualifications

• Must maintain valid Cheyenne & Arapaho Gaming Permit.
• Competence with basic accounting and office procedures.
• Experience with POS or PMS system preferred; training available.
• Guest Service associates must be able to complete all necessary Guest Service training in the designated timeframe.

Responsibilities

• Check guests in and out of the hotel in a thorough and accurate manner.
• Assist in retail sales, ringing up items; restocking and keeping a clean, organized area.
• Sell guest rooms to walk-ins and reservations using established procedures.
• Answer and transfer all incoming telephone calls with proper etiquette.
• Provide excellent customer service, including message taking and wake-up calls; offer directions and information as needed.
• Follow cash and credit card handling procedures; complete required paperwork and cash out procedures.
• Communicate information to other shifts in the daily log book; coordinate information across shifts.
• Maintain a thorough understanding of front desk equipment (fax, copiers, PMS) and ensure proper operation and security.
• Ensure guest requests are addressed professionally and promptly; maintain confidentiality and safety policies.
• Be neatly attired in approved uniform; communicate status of rooms, requests, and maintenance issues with superiors.
• Provide input on hotel operations and assist with training new associates.

Skills

Guest service

Phone etiquette

Reservation sales

Cash handling

Tools

POS system

PMS system

Job description

The Lucky Star Casino is seeking a friendly Front Desk Guest Services Associate to warmly check guests in and out, handle reservations, and balance daily records with accuracy. You will maintain front desk operations and ensure security and confidentiality.

Duties include selling rooms to walk-ins and via reservations, answering calls with proper etiquette, processing payments, and coordinating with shifts to ensure smooth guest service and timely information flow.