Front Desk Guest Services Specialist

Arizona Charlies - Decatur; Las Vegas (NV); On-site; USD 30,000 - 42,000; Full time

Job summary

Arizona Charlie's, LLC is seeking a Guest Service Representative to be the welcoming face of our casino hotel. You will manage check-in, front desk transactions, and ensure accurate payment postings while upholding our guest service culture.

You will handle guest requests, assist other departments, and maintain knowledge of occupancy, events, and applicable gaming regulations. The role requires strong communication, teamwork, and a friendly, professional demeanor; 18+ and English proficiency

Qualifications

• 6 months of experience in a similar role or transferrable skills preferred.
• Strong guest service abilities and a track record of delivering exceptional service.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.

Responsibilities

• Provide timely and courteous guest service in line with our guest service culture.
• Assign guest rooms per policy and procedure; process check-ins and postings accurately.
• Manage cash flow and perform financial transactions with accuracy.
• Handle guest requests and resolve complaints to ensure satisfaction.

Skills

Guest service

Communication

Teamwork

Cash handling

Front desk

English proficiency

Education

High School Diploma or equivalent

Tools

POS system

Hotel software

Job description

Arizona Charlie's, LLC is seeking a Guest Service Representative to be the welcoming face of our casino hotel. You will manage check-in, front desk transactions, and ensure accurate payment postings while upholding our guest service culture.

You will handle guest requests, assist other departments, and maintain knowledge of occupancy, events, and applicable gaming regulations. The role requires strong communication, teamwork, and a friendly, professional demeanor; 18+ and English proficiency