Hotel Front Desk Agent

TSP Talent; Red Wing (MN); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

TSP talent in Minnesota's Red Wing is seeking a Front Desk Clerk to deliver guest-first service in a fast-paced hospitality and casino setting. You will handle check-ins/check-outs, room and key assignments, and process payments using reservation and POS systems.

Respond to guest inquiries and phone calls with prompt, courteous service, and coordinate with housekeeping and other departments to ensure guest needs are met and issues are resolved efficiently.

Formación

• Strong customer service and friendly communication.
• Attention to detail and accuracy in processing reservations and payments.
• Comfort working in a busy, on-site hospitality and casino setting.
• Ability to multitask and support a guest-first culture.
• Proficiency using reservation and POS systems.

Responsabilidades

• Greet guests and provide welcoming service at the front desk.
• Handle check-ins, check-outs, room and key assignments.
• Process payments using reservation and POS systems.
• Respond to guest inquiries and phone calls with prompt, courteous service.
• Coordinate with housekeeping and other departments to resolve guest issues efficiently.

Conocimientos

Customer service

Communication

Reservations

POS systems

Multitasking

Herramientas

Reservation systems

Descripción del empleo

Front Desk Clerk

Provide welcoming, guest-first service at the front desk in a fast-paced hospitality and casino environment. Handle guest check-ins and check-outs, room and key assignments, and payments using reservation and POS systems. Respond to guest inquiries and phone calls with prompt, courteous service. Coordinate with housekeeping and other departments to ensure guest needs are met and issues are resolved efficiently.

Qualifications & Skills

• Strong customer service and friendly communication
• Attention to detail and accuracy in processing reservations and payments
• Comfort working in a busy, on-site hospitality and casino setting
• Ability to multitask and support a guest-first culture
• Proficiency using reservation and POS systems

Training and growth opportunities available.