Guest Services Front Desk Agent

Mountaineer Casino; New Cumberland (Cumberland County); On-site; USD 14,000 - 21,000; Full time

Job summary

Mountaineer Casino is seeking a Guest Services associate to coordinate hotel reservations, greet guests, and manage room assignments. The role requires accuracy in billing and payment handling, plus maintenance of guest records in hotel systems.

You will balance cash, handle deposits, and ensure smooth check-in/check-out experiences. The ideal candidate maintains a friendly, professional demeanor in a busy casino hotel environment, adheres to all policies, and is at least 17 years old with

Qualifications

• High School Diploma or equivalent required.
• WV Racing License eligibility and background check required.
• Must be at least 17 years old.

Responsibilities

• Greets and assists guests; registers and assigns rooms.
• Verifies customers’ credit and payment method for accommodations.
• Keeps room availability and guest accounts in hotel systems.
• Calculates bills, collects payments, and makes change.
• Balances cash and performs simple bookkeeping activities.
• Responds to guest inquiries and resolves issues.

Skills

Excellent communication

Friendly demeanor

Team player

Fast-paced environment

Background check

Education

High School Diploma or equivalent

Job description

Mountaineer Casino is seeking a Guest Services associate to coordinate hotel reservations, greet guests, and manage room assignments. The role requires accuracy in billing and payment handling, plus maintenance of guest records in hotel systems.

You will balance cash, handle deposits, and ensure smooth check-in/check-out experiences. The ideal candidate maintains a friendly, professional demeanor in a busy casino hotel environment, adheres to all policies, and is at least 17 years old with