Front Desk & Guest Services Specialist

Career Site Brand; New Orleans (LA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Excellent Company Culture

EAP - Employee Assistance Program

401K with Company Match

PTO

Heavily Discounted Hospitality Stays &

the Company Perks Website

Tuition Assistance

Growth Opportunities & Stability

Job summary

Holiday Inn Club Vacations in New Orleans is seeking a Front Desk Specialist to serve as the front-of-house liaison, greeting guests and handling folio transactions and check-out processes. The role also includes assisting with the business center and resort Wi-Fi access to ensure strong first and last impressions.

The position requires a High School Diploma or GED and at least one year of customer service experience, with resort/hotel front office preferred.

Qualifications

• High School Diploma or GED or equivalent.
• Minimum of one year of Customer Service experience, and, or resort/hotel Front office preferred.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, they will identify the appropriate resort personnel to assist.
• Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers’ credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate, to expedite the cleaning of units.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Organization

Problem solving

English fluency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Holiday Inn Club Vacations in New Orleans is seeking a Front Desk Specialist to serve as the front-of-house liaison, greeting guests and handling folio transactions and check-out processes. The role also includes assisting with the business center and resort Wi-Fi access to ensure strong first and last impressions.

The position requires a High School Diploma or GED and at least one year of customer service experience, with resort/hotel front office preferred.