Guest Experience Front Desk Specialist (Resort)

Holiday Inn Club Vacations Incorporated; New Orleans (LA); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Excellent company culture

EAP - Employee Assistance Program

401K with company match

PTO

Discounted hospitality stays

Tuition assistance

Growth opportunities & stability

Zusammenfassung

Holiday Inn Club Vacations Incorporated in New Orleans, LA is seeking a Front Desk Specialist to warmly welcome guests, manage check-ins/outs, and handle folio transactions. You’ll print reports, support the on-site marketing team, and act as the technical service expert for the business center and resort Wi-Fi.

The role requires strong customer service, proficiency in MS Office, and the ability to use timeshare software. Excellent communication and organizational skills are essential.

Qualifikationen

• Excellent customer service commitment.
• Proficient in Microsoft Office Suite.
• Able to learn timeshare ware applications.
• Basic knowledge of hardware and peripherals.
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication; fluent in English.

Aufgaben

• Facilitate guest check-in and check-out, manage folio adjustments and keys.
• Respond to guest inquiries and route issues to appropriate staff.
• Maintain house bank and end-of-day reports for receipts.
• Coordinate with Housekeeping to expedite unit readiness.
• Assist guests with questions and check-in processes.

Kenntnisse

Customer service

English fluency

MS Office

Timeshare software

Problem solving

Organizational skills

Ausbildung

High School Diploma or GED

Tools

Timeshare software

Jobbeschreibung

Holiday Inn Club Vacations Incorporated in New Orleans, LA is seeking a Front Desk Specialist to warmly welcome guests, manage check-ins/outs, and handle folio transactions. You’ll print reports, support the on-site marketing team, and act as the technical service expert for the business center and resort Wi-Fi.

The role requires strong customer service, proficiency in MS Office, and the ability to use timeshare software. Excellent communication and organizational skills are essential.