Guest Experience & Tour Sales Support

Holiday Inn Club Vacations; New Orleans (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

Paid parking

Benefits at 90 days

401K match

IHG travel discounts

Job summary

Holiday Inn Club Vacations in New Orleans is seeking a Sales Support Associate to help run the Resort Tour Reception, gifting, Kids Club, Sales F&B, and Sales Receptionist functions with professionalism and guest focus.

The role emphasizes strong customer service, organization, and communication; you will perform check-in/out, provide reporting, and support sales objectives while contributing to a positive team culture and guest satisfaction.

Qualifications

• Excellent computer and telephone skills.
• Proficient in Internet, MS Word, PowerPoint and Excel.
• Strong customer service skills and ability to communicate clearly.
• Ability to prioritize, organize and delegate with ease.
• Strong work ethic and attention to detail.

Responsibilities

• Performs check-in and departure processes for sales/marketing.
• Achieves personal and departmental objectives with supervision.
• Verifies marketing qualifications for proper tour assignments.
• Prepares and distributes departmental reporting with management approval.
• Executes the gifting process for sales/marketing areas.

Skills

Customer service

Communication

MS Word

PowerPoint

Excel

Internet

Phone skills

Time management

Teamwork

Tools

MS Word

PowerPoint

Excel

Job description

Holiday Inn Club Vacations in New Orleans is seeking a Sales Support Associate to help run the Resort Tour Reception, gifting, Kids Club, Sales F&B, and Sales Receptionist functions with professionalism and guest focus.

The role emphasizes strong customer service, organization, and communication; you will perform check-in/out, provide reporting, and support sales objectives while contributing to a positive team culture and guest satisfaction.