Front Desk & Guest Experience Specialist

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Holiday Inn Club Vacations is seeking a Guest Services/Front Desk Specialist to deliver a positive first impression, assist guests during check-in and check-out, and coordinate with departments to ensure a seamless vacation experience.

The role requires strong communication, administrative, computer, and problem-solving skills, with a focus on memorable guest experiences and a friendly, family-oriented service approach.

Qualifications

• High School Diploma or GED equivalent is required.
• Previous experience in a Front Office or customer service environment is preferred.

Responsibilities

• Facilitates check-in through check-out process and manages related tasks.
• Responds to guest inquiries via phone, email, or in person and coordinates with departments.
• Maintains guest information securely and ensures accurate data entry across platforms.
• Supports in-house marketing and upholds brand promise and guest experience.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Holiday Inn Club Vacations is seeking a Guest Services/Front Desk Specialist to deliver a positive first impression, assist guests during check-in and check-out, and coordinate with departments to ensure a seamless vacation experience.

The role requires strong communication, administrative, computer, and problem-solving skills, with a focus on memorable guest experiences and a friendly, family-oriented service approach.