Front Desk Guest Services Specialist

Concord Hospitality Enterprises; Moon (VA); On-site; USD 32,000 - 36,000; Full time

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to be the welcoming hub of the hotel. You will assist guests with check-in/out, respond to inquiries, and ensure a warm, proactive service experience.

You will play a key role in delivering exceptional hospitality and facilitating smooth operations at the front desk. This position emphasizes teamwork, guest satisfaction, and the ability to handle concerns with discretion while aligning with Concord’s standards

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to be the welcoming hub of the hotel. You will assist guests with check-in/out, respond to inquiries, and ensure a warm, proactive service experience.

You will play a key role in delivering exceptional hospitality and facilitating smooth operations at the front desk. This position emphasizes teamwork, guest satisfaction, and the ability to handle concerns with discretion while aligning with Concord’s standards