Front Desk & Guest Care Champion

Concord Hospitality Enterprises; Moon Township (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to provide exceptional hospitality at the hotel lobby. You will greet guests, handle requests, and maintain a welcoming atmosphere consistent with Concord's standards.

The role emphasizes proactive service, clear communication with guests and team members, and adherence to cash handling and safety procedures. A focus on guest satisfaction and brand knowledge is essential.

Qualifications

• Experience in hospitality guest service.
• Proactive, responsive and caring approach.
• Ability to communicate with guests and departments.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively address guest concerns to satisfaction in a timely manner.
• Post guest charges, collect payments and follow cash handling procedures as required by Concord.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of the hotel brand and travel programs and offers.
• Communicate guest comments and concerns to various departments and management.
• Respond quickly to calls, lobby visitors and team members needing front desk assistance.
• Be knowledgeable of hotel safety and emergency procedures.

Skills

Guest service

Communication

Attentive

Problem solving

Teamwork

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to provide exceptional hospitality at the hotel lobby. You will greet guests, handle requests, and maintain a welcoming atmosphere consistent with Concord's standards.

The role emphasizes proactive service, clear communication with guests and team members, and adherence to cash handling and safety procedures. A focus on guest satisfaction and brand knowledge is essential.