Front Desk Guest Services Specialist

InTown Lessee Services LLC; Marana (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

401k with company match

PTO

Bonus potential

Comprehensive training programs

Job summary

InTown Suites Tucson is seeking a Guest Services Representative to assist guests at the front desk with check-in/out, reservations, and concierge-style support. You’ll ensure courteous service, manage basic cash handling, and coordinate with team members to maintain smooth operations.

The role requires strong English communication, computer skills, and the ability to handle high work volumes in a fast-paced hotel environment. Full-time positions offer annual benefits and paid time off.

Qualifications

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Ability to read, understand, interpret information found in reports and other internal hotel information.
• Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office operations, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments.
• Ability to perform a variety of front office positions in response to business needs.
• Ability to communicate concisely and manage time effectively; work long hours as needed.

Responsibilities

• Ensures reservations are taken correctly and courteously.
• Represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner.
• Must be proficient in computer operating system.
• Available at all times to deal with guest issues in a professional manner.
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns.
• Provide guidance to property staff as needed.
• Ensure compliance of safety and security standards.
• Reports to Regional Operations Manager in General Manager’s absence.
• Responsible for bank deposits in General Manager’s absence.
• Identify and follow up on life/safety issues and inspection issues.
• Notify General Manager or equivalent immediately of any safety and/or security violations of policy.
• Leave all desk and office areas in a clean and neat manner.
• Take responsibility for ensuring that property is always clean and free of any trash and debris.

Job description

InTown Suites Tucson is seeking a Guest Services Representative to assist guests at the front desk with check-in/out, reservations, and concierge-style support. You’ll ensure courteous service, manage basic cash handling, and coordinate with team members to maintain smooth operations.

The role requires strong English communication, computer skills, and the ability to handle high work volumes in a fast-paced hotel environment. Full-time positions offer annual benefits and paid time off.