Guest Experience Specialist - Front Desk

Texas Western Hospitality Group; Tucson (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Home2 Suites Tucson in Tucson, AZ seeks a front desk Associate to greet guests, manage reservations, and ensure a smooth check-in/out experience. The role emphasizes accurate information handling, upselling opportunities, and adherence to hotel policies.

The position requires weekend and weekday shifts (7 am–3 pm and 3 pm–11 pm), with a focus on delivering friendly, professional guest services and supporting hotel operations.

Responsibilities

• Book guest reservations and coordinate with reservation center.
• Register guests into the hotel and assign rooms.
• Handle confidential information with integrity.
• Answer and route calls; take guest messages accurately.
• Assist with sales and marketing efforts as directed by GM.
• Provide wake‑up call services upon request.
• Record guest information in the pass‑on log.
• Balance cash and complete cashier’s reports at shift end.

Job description

Home2 Suites Tucson in Tucson, AZ seeks a front desk Associate to greet guests, manage reservations, and ensure a smooth check-in/out experience. The role emphasizes accurate information handling, upselling opportunities, and adherence to hotel policies.

The position requires weekend and weekday shifts (7 am–3 pm and 3 pm–11 pm), with a focus on delivering friendly, professional guest services and supporting hotel operations.