Front Desk & Guest Services Specialist

MF Hospitality; King George (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

MF Hospitality seeks a Front Desk Representative for its King George, VA on-site location. This full-time role welcomes guests, handles check-in/check-out, answers inquiries, and manages reservations to ensure a smooth guest experience.

The ideal candidate displays strong customer service, professional phone etiquette, and reliable time management in a fast-paced environment. Basic computer skills and familiarity with property management systems are required or encouraged.

Qualifications

• Strong customer-facing skills with excellent communication.
• Professional phone etiquette and receptionist duties experience.
• Ability to manage reservations and basic booking systems accurately.
• Reliable time management and organizational skills in a fast-paced environment.
• On-site work readiness; standing for extended periods.
• Basic computer literacy and familiarity with office software or property management systems.
• Hospitality or front desk experience preferred but not required.
• High school diploma or equivalent; hospitality training is a plus.

Responsibilities

• Welcome guests and manage check-in and check-out procedures.
• Answer phones and respond to inquiries.
• Handle reservations and maintain clear communication with guests.
• Process payments and perform basic administrative duties.
• Keep front desk organized and professional.
• Provide timely resolution of guest requests.

Skills

Customer service

Communication

Phone etiquette

Receptionist duties

Time management

Organizational skills

Multi-tasking

Basic computer literacy

Hospitality experience

Education

High school diploma or equivalent

Hospitality training (preferred)

Tools

Reservation systems

Office software

Property management systems

Payment processing systems

Job description

MF Hospitality seeks a Front Desk Representative for its King George, VA on-site location. This full-time role welcomes guests, handles check-in/check-out, answers inquiries, and manages reservations to ensure a smooth guest experience.

The ideal candidate displays strong customer service, professional phone etiquette, and reliable time management in a fast-paced environment. Basic computer skills and familiarity with property management systems are required or encouraged.