Front Desk Representative

MF Hospitality; King George (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

MF Hospitality seeks a Front Desk Representative for its King George, VA on-site location. This full-time role welcomes guests, handles check-in/check-out, answers inquiries, and manages reservations to ensure a smooth guest experience.

The ideal candidate displays strong customer service, professional phone etiquette, and reliable time management in a fast-paced environment. Basic computer skills and familiarity with property management systems are required or encouraged.

Qualifications

• Strong customer-facing skills with excellent communication.
• Professional phone etiquette and receptionist duties experience.
• Ability to manage reservations and basic booking systems accurately.
• Reliable time management and organizational skills in a fast-paced environment.
• On-site work readiness; standing for extended periods.
• Basic computer literacy and familiarity with office software or property management systems.
• Hospitality or front desk experience preferred but not required.
• High school diploma or equivalent; hospitality training is a plus.

Responsibilities

• Welcome guests and manage check-in and check-out procedures.
• Answer phones and respond to inquiries.
• Handle reservations and maintain clear communication with guests.
• Process payments and perform basic administrative duties.
• Keep front desk organized and professional.
• Provide timely resolution of guest requests.

Skills

Customer service

Communication

Phone etiquette

Receptionist duties

Time management

Organizational skills

Multi-tasking

Basic computer literacy

Hospitality experience

Education

High school diploma or equivalent

Hospitality training (preferred)

Tools

Reservation systems

Office software

Property management systems

Payment processing systems

Job description

Company Description

MF Hospitality is a consulting company dedicated to the hospitality industry, providing tailored solutions for hotels, restaurants, and HoReCa businesses. The company focuses on improving operational performance and helping partners deliver memorable experiences to guests. Core services include hotel and restaurant management consulting, operational optimization, and internal process improvement. MF Hospitality also offers team training and development, marketing strategy and market positioning support, and guidance on premium customer experience and service. The company believes that hospitality is not just service, but a complete guest experience.

Role Description

The Front Desk Representative is a full-time, on-site role based in King George, VA. This role is responsible for welcoming guests, managing check-in and check-out procedures, and providing accurate information about services and local amenities. Daily tasks include answering phones, responding to inquiries, handling reservations, and maintaining clear communication with guests and internal teams. The Front Desk Representative will manage basic administrative and receptionist duties, process payments, and ensure that the front desk area is organized and professional. This role supports a positive guest experience through attentive customer service and timely resolution of guest requests.

Qualifications

• Strong customer-facing skills, including Customer Service and Communication abilities.
• Professional Phone Etiquette and experience with Receptionist Duties at a front desk or similar role.
• Ability to manage Reservations and basic booking systems with accuracy and attention to detail.
• Reliable time management, organizational skills, and the capacity to handle multiple tasks in a fast-paced environment.
• Comfort working on-site, including standing for extended periods and interacting with guests throughout the shift.
• Basic computer literacy and familiarity with office software or property management systems.
• Prior experience in hospitality, hotel front desk, or customer-facing roles is preferred but not required.
• High school diploma or equivalent; additional training in hospitality or customer service is a plus.