Front Desk & Guest Experience Specialist

Fredericksburg Enterprises; Fredericksburg (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Fredericksburg Enterprises, Inc. is seeking a friendly front desk associate to greet guests, register arrivals, and close out guest accounts at checkout to meet our quality standards.

You will input and retrieve information in the computer system, confirm guests and rates, answer phones promptly, provide welcome materials, and assist guests with requests while promoting hotel’s programs and local attractions. Flexibility for full- or part-time schedules is required.

Qualifications

• Ability to effectively deal with internal and external customers.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome; listen to requests and respond with appropriate action.
• Complete the registration process by inputting/retrieving information from a computer system; confirm guests, room rates, and number of guests; promote hotel marketing programs.
• Code electronic keys, assign rooms based on guest needs, and provide welcome folders with keys, certificates, and coupons.
• Answer phones promptly, input messages into the computer, retrieve mail/packages, and relay content to guests.
• Close guest accounts at checkout; ascertain guest satisfaction and address issues, potentially offering revenue adjustments.
• Remain calm during busy periods and resolve issues such as location changes or credit problems.

Job description

Fredericksburg Enterprises, Inc. is seeking a friendly front desk associate to greet guests, register arrivals, and close out guest accounts at checkout to meet our quality standards.

You will input and retrieve information in the computer system, confirm guests and rates, answer phones promptly, provide welcome materials, and assist guests with requests while promoting hotel’s programs and local attractions. Flexibility for full- or part-time schedules is required.