Front Desk & Guest Services Specialist

Castle Healthcare; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Castle Healthcare in Indianapolis is seeking an Administrative Clerk/Receptionist to provide exceptional customer service by answering inquiries, directing visitors, and handling front-desk duties. The role requires a high-school diploma, proficiency with Microsoft Office, strong multitasking, professional appearance, and proactive problem-solving to support residents, staff, and families.

This full-time position emphasizes reliable communication, ability to manage multiple tasks, and

Qualifications

• High-school diploma or equivalent is required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Customer service

MS Office proficiency

Multi-tasking

Professional demeanor

Education

High school diploma

Tools

Microsoft Office

Job description

Castle Healthcare in Indianapolis is seeking an Administrative Clerk/Receptionist to provide exceptional customer service by answering inquiries, directing visitors, and handling front-desk duties. The role requires a high-school diploma, proficiency with Microsoft Office, strong multitasking, professional appearance, and proactive problem-solving to support residents, staff, and families.

This full-time position emphasizes reliable communication, ability to manage multiple tasks, and