Front Desk Guest Services Specialist

Highgate; Saint Pete Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Paid jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate Hotels in Saint Pete Beach, FL is seeking a Front Desk Agent to provide attentive, courteous service at check-in and check-out while maximizing occupancy.

The role requires greeting guests, handling inquiries about services, and maintaining a warm, professional presence throughout your shift. You should have resort front office experience, strong communication, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• One or more years of Resort Front Office experience is strongly preferred.
• Proven ability to handle a high volume of calls, assignments and direct guest contact in a fast paced manner.
• Must have open availability, including evenings, weekends and holidays, as they are our busiest times.
• High School diploma or equivalent required.
• Computer experience required.
• Flexible and long hours sometimes required.

Responsibilities

• Greet and welcome all Guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Answer Guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Answer inquires from Guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Maintain a clean work area.
• Assumes other duties and responsibilities as assigned.

Skills

Front Desk Experience

Customer Service

Communication Skills

Multitasking

Flexibility

Stand during shift

Education

High School diploma or equivalent

Tools

Hospitality computer systems

Job description

Highgate Hotels in Saint Pete Beach, FL is seeking a Front Desk Agent to provide attentive, courteous service at check-in and check-out while maximizing occupancy.

The role requires greeting guests, handling inquiries about services, and maintaining a warm, professional presence throughout your shift. You should have resort front office experience, strong communication, and the ability to multitask in a fast-paced hotel environment.