Front Desk Guest Services Specialist

Highgate Hotels, LP; Duluth (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Highgate Hotels in Duluth, GA is seeking a Front Desk Agent to provide attentive, courteous service at check-in and check-out, while maximizing room revenue and occupancy. This role requires a professional, friendly demeanor and the ability to manage guest inquiries and day-to-day front desk operations.

The ideal candidate will have hotel experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a hotel or related field is preferred.
• High School diploma or equivalent is required.
• Computer experience is required.
• Must communicate clearly with guests and staff, both verbally and in writing.
• Ability to multitask and meet deadlines.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of rates, packages and promotions.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Balance and prepare shift closing paperwork.
• Maintain a clean and organized front desk area.

Skills

Customer service

Verbal communication

Multitasking

Computer skills

Education

High School diploma

College coursework in related field

Tools

Front Desk software

Job description

Highgate Hotels in Duluth, GA is seeking a Front Desk Agent to provide attentive, courteous service at check-in and check-out, while maximizing room revenue and occupancy. This role requires a professional, friendly demeanor and the ability to manage guest inquiries and day-to-day front desk operations.

The ideal candidate will have hotel experience, strong communication skills, and the ability to multitask in a fast-paced environment.