Guest Experience Front Desk Agent

Highgate; Duluth (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent for Residence Inn Atlanta Gwinnett in Duluth, GA. The role focuses on delivering attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and revenue.

The successful candidate will be experienced in customer service and able to manage multiple tasks efficiently. Responsibilities include handling guest inquiries, processing reservations, and adhering to cash handling and rate guidelines.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field is helpful.
• Computer experience required.
• Customer service experience preferred.
• Must communicate clearly with guests and colleagues.

Responsibilities

• Check-in and check-out duties with guests.
• Provide information on local restaurants, transportation, and entertainment.
• Follow cash handling and credit policies.
• Be familiar with rates, packages, promotions, and in-house groups.
• Operate the Front Desk computer system and shift checklist.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Education

High School diploma or GED

College coursework in related field

Tools

Front desk software (PMS) experience

Computer skills

Job description

Highgate Hotels is seeking a Front Office Agent for Residence Inn Atlanta Gwinnett in Duluth, GA. The role focuses on delivering attentive, courteous service during check-in, stay, and checkout while maximizing occupancy and revenue.

The successful candidate will be experienced in customer service and able to manage multiple tasks efficiently. Responsibilities include handling guest inquiries, processing reservations, and adhering to cash handling and rate guidelines.