Front Desk Guest Services Specialist

Stonebridge Companies; Denver (CO); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Paid time off (PTO)

Job summary

Stonebridge Companies in Denver, CO, seeks a Guest Service Agent to ensure smooth check-in/check-out and accurate guest records. You will handle payments, reservations, and inquiries while supporting front office operations and delivering outstanding service.

The role emphasizes cash handling, use of property management systems, and strong communication to assist guests and teammates throughout shifts.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate guest records and manage reservations.
• Post charges for rooms and services and balance cash accounts.
• Coordinate with housekeeping and maintenance to address issues.
• Answer inquiries about services, dining, and local attractions.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Tools

Property management systems

Job description

Stonebridge Companies in Denver, CO, seeks a Guest Service Agent to ensure smooth check-in/check-out and accurate guest records. You will handle payments, reservations, and inquiries while supporting front office operations and delivering outstanding service.

The role emphasizes cash handling, use of property management systems, and strong communication to assist guests and teammates throughout shifts.