Front Desk Guest Experience Specialist

Stonebridge Hospitality Management; Denver (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Tuition assistance

Job summary

Stonebridge Hospitality Management is seeking a Guest Service Agent in Aurora, CO to welcome guests, handle check-in/check-out, and maintain accurate records using the property management system. You will assist with reservations, payments, and guest inquiries while upholding service standards and ensuring a smooth front desk operation.

The role requires strong customer service, effective communication, cash handling, and the ability to balance books.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Bookkeeping basics

Problem solving

Organization

Independent work

Front desk experience

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Stonebridge Hospitality Management is seeking a Guest Service Agent in Aurora, CO to welcome guests, handle check-in/check-out, and maintain accurate records using the property management system. You will assist with reservations, payments, and guest inquiries while upholding service standards and ensuring a smooth front desk operation.

The role requires strong customer service, effective communication, cash handling, and the ability to balance books.