Front Desk Guest Services Specialist

Paylocity; Dallas (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Paylocity is seeking a friendly Front Desk Agent in Dallas to greet guests, check them in, answer inquiries, and handle checkout procedures. You will register guests, manage reservations, and coordinate with hotel staff to ensure a smooth stay.

The role requires strong English communication, basic Microsoft Office skills, and the ability to multitask in a fast-paced environment. Candidates should be able to stand for long periods and work varied shifts including evenings, nights, weekends, and

Qualifications

• High School diploma or equivalent required; college course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Must be fluent in English, both written and verbal.
• Operational knowledge of Microsoft Office suite.
• Willing and able to stand for long periods of time.
• Able to work with little or no supervision.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Full- and part-time positions available.
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays

Responsibilities

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of property amenities and local attractions.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages to guests and meeting rooms.
• Deliver guest items such as luggage, newspapers, or amenities as requested.
• Assist in emergency procedures as required.
• Perform other duties as assigned to support hotel operations

Skills

Customer service

English proficiency

Multitasking

Attention to detail

Problem solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Paylocity is seeking a friendly Front Desk Agent in Dallas to greet guests, check them in, answer inquiries, and handle checkout procedures. You will register guests, manage reservations, and coordinate with hotel staff to ensure a smooth stay.

The role requires strong English communication, basic Microsoft Office skills, and the ability to multitask in a fast-paced environment. Candidates should be able to stand for long periods and work varied shifts including evenings, nights, weekends, and