Front Desk & Night Audit Pro: Growth & Perks

RAM Hotels; Columbus (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work

Job summary

RAM Hotels in Columbus, GA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest requests during their stay.

The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and proficiency with computer systems including reservation software. Evening, weekend, and holiday availability is required.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Communication skills

Multitasking

Computer skills

Flexible schedule

Job description

RAM Hotels in Columbus, GA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest requests during their stay.

The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and proficiency with computer systems including reservation software. Evening, weekend, and holiday availability is required.