Front Desk Specialist – Evening/Weekend Shifts

Renaissance Hotels; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan for you and family

401K matching

Free meals for associates

Free associate parking

Free associate bus pass

Discounts at Crescent/ Marriott

Job summary

Renaissance Columbus Downtown Hotel is seeking a Front Desk Agent to warmly greet guests, check them in, and ensure smooth check-out while maintaining high service standards.

The role requires excellent computer skills, the ability to upsell hotel services, and a team-oriented attitude to support a busy front desk operations. Columbus-based position with competitive wages and benefits.

Qualifications

• Prior experience as a Front Desk Agent in a hotel or high-volume customer-facing environment.
• Demonstrated passion for delivering excellent guest service and satisfaction.
• Willingness to work early evenings and weekends.
• Strong computer skills for inputting and processing guest information.

Responsibilities

• Greet guests and register them, handling check-in and check-out efficiently.
• Input and retrieve guest data, confirm room rates, assign rooms, and issue keys.
• Upsell hotel services to maximize occupancy and revenue.
• Address guest inquiries, resolve issues promptly, and ensure a memorable stay.

Skills

Customer service

Computer skills

Team player

Tools

POS system

Job description

Renaissance Columbus Downtown Hotel is seeking a Front Desk Agent to warmly greet guests, check them in, and ensure smooth check-out while maintaining high service standards.

The role requires excellent computer skills, the ability to upsell hotel services, and a team-oriented attitude to support a busy front desk operations. Columbus-based position with competitive wages and benefits.