Front Desk & Guest Services Specialist

United Defense Tactical - Atlanta; Atlanta (GA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Training & development

Skill Development

Networking

Sense of community

Job summary

United Defense Tactical - Atlanta is seeking a Front Desk Associate to be the first point of contact for customers, greeting them in person, by phone, or email, and assisting with their needs. Strong communication, multitasking, and data-entry accuracy are essential in a fast-paced environment.

You will welcome visitors, manage calls and emails, maintain the reception area, handle check-ins/outs, and coordinate with departments to resolve issues while upholding professional standards and company

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or receptionist role.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficiency in using office equipment.
• Familiarity with Microsoft Office and Google Suite.
• Strong attention to detail and accuracy in data entry and record keeping.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and welcome customers at the front desk and direct them to the appropriate department or person.
• Answer and manage phone calls and emails in a timely and professional manner.
• Manage the front desk area, keeping it organized, clean, and well-stocked.
• Process customer inquiries, complaints, and requests, escalating issues as needed.
• Check-in and check-out customers, ensuring accuracy of reservations and billing information.
• Maintain customer records and update the company’s database.
• Coordinate with other departments to meet customer needs and resolve issues.
• Perform general administrative tasks such as photocopying, scanning, and filing.
• Adhere to company policies and maintain professionalism at all times.

Skills

Customer service

Multitasking

Communication

Data entry

Teamwork

Attention to detail

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

United Defense Tactical - Atlanta is seeking a Front Desk Associate to be the first point of contact for customers, greeting them in person, by phone, or email, and assisting with their needs. Strong communication, multitasking, and data-entry accuracy are essential in a fast-paced environment.

You will welcome visitors, manage calls and emails, maintain the reception area, handle check-ins/outs, and coordinate with departments to resolve issues while upholding professional standards and company