Front Desk Concierge & Security Specialist

FirstService Residential; Atlanta (GA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate in Atlanta to greet residents, manage guest access, and monitor security systems. You will work with a focus on customer service, clear communication, and timely response to inquiries and incidents.

The role requires reliability, the ability to multitask, and a detail-oriented approach to daily logs and forms, with potential for varied shifts and on-site collaboration with property management.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality, preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Greet and direct Residents, guests, and invitees.
• Monitor Emergency Response System.
• Demonstrate excellent customer service, communication, and time management.
• Monitor and control Electronic Security Control Systems.
• Respond to emergency situations in a timely and efficient manner.
• Maintain daily log, records, and forms.
• May be assigned other duties by the on-site property manager.
• Follow safety procedures and maintain a safe work environment.

Skills

Customer service

Communication

Multitasking

Emergency response

Access control

Attention to detail

Multilingual (Desirable)

Education

High school diploma or equivalency

College-level courses in business or hospitality

Tools

Computer literacy

Information systems knowledge

Job description

FirstService Residential is seeking a Front Desk Associate in Atlanta to greet residents, manage guest access, and monitor security systems. You will work with a focus on customer service, clear communication, and timely response to inquiries and incidents.

The role requires reliability, the ability to multitask, and a detail-oriented approach to daily logs and forms, with potential for varied shifts and on-site collaboration with property management.