Night Front Desk Associate – Security & Guest Services

FirstService Residential; Atlanta (GA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Paid holidays

401k with company match

Job summary

FirstService Residential is seeking a Front Desk Associate in the Atlanta area to manage resident interactions, monitor security systems, and coordinate access for guests and service providers. This full-time role requires independent work, strong communication, and the ability to multitask in a fast-paced environment.

You will greet residents and guests, maintain logs and records, respond to emergencies, and support on-site property management with safety procedures and related duties as needed.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multilingual

Time management

Interpersonal skills

Education

High school diploma or equivalency

Business or hospitality coursework

Tools

Computer literacy

Job description

FirstService Residential is seeking a Front Desk Associate in the Atlanta area to manage resident interactions, monitor security systems, and coordinate access for guests and service providers. This full-time role requires independent work, strong communication, and the ability to multitask in a fast-paced environment.

You will greet residents and guests, maintain logs and records, respond to emergencies, and support on-site property management with safety procedures and related duties as needed.