Front Desk Guest Services Specialist

Stonebridge; Aliso Viejo (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Stonebridge in Aliso Viejo, CA is seeking a Guest Service Agent to support front desk operations and ensure smooth check-in/check-out. You will greet guests, verify payments, and maintain accurate guest records while delivering outstanding service.

The role requires strong customer service and communication skills, proficiency with property management systems, and the ability to work independently with attention to detail. Flexible shifts are expected.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and MS Office.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and make change.
• Coordinate with housekeeping and maintenance staff.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local amenities.

Skills

Customer service

Communication

Cash handling

Organization

Problem solving

Independent work

Tools

Property management systems

MS Office (Word, Excel)

Job description

Stonebridge in Aliso Viejo, CA is seeking a Guest Service Agent to support front desk operations and ensure smooth check-in/check-out. You will greet guests, verify payments, and maintain accurate guest records while delivering outstanding service.

The role requires strong customer service and communication skills, proficiency with property management systems, and the ability to work independently with attention to detail. Flexible shifts are expected.