Front Desk Guest Services Pro | Growth & Hospitality

Tapestry Conshohocken; Atlanta (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is hiring a Front Desk Clerk at our Atlanta-area hotel. The role puts you at the hub of guest interaction, delivering a welcoming and efficient check-in experience and ensuring every guest feels cared for.

Shifts run weekdays and weekends from 7am to 3:30pm or 3:00pm to 11:30pm, with schedules subject to change. Applications submitted with a resume move forward; weekly availability and ability to work either shift are required.

Qualifications

• Applications submitted without a resume will not move forward.
• Must have weekly open availability and available to work either shift.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality is hiring a Front Desk Clerk at our Atlanta-area hotel. The role puts you at the hub of guest interaction, delivering a welcoming and efficient check-in experience and ensuring every guest feels cared for.

Shifts run weekdays and weekends from 7am to 3:30pm or 3:00pm to 11:30pm, with schedules subject to change. Applications submitted with a resume move forward; weekly availability and ability to work either shift are required.