Front Office Agent

EOS Hospitality LLC; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

401k Retirement Plan

Job summary

EOS Hospitality LLC is seeking a Guest Services Agent for Hamilton Hotel in Washington, DC. This role involves greeting and registering guests, providing information on hotel services, and handling the check-out process efficiently.

The ideal candidate will have customer service experience, a high school diploma, and the ability to remain standing for extended periods. A competitive benefits package includes health insurance and paid time off.

Qualifications

• Customer service experience required, preferably in hospitality.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Standing for long periods required.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out, handling payments and queries.
• Promote hotel services using up-selling techniques.
• Resolving guest inquiries and complaints efficiently.

Skills

Customer Service experience

Fluent English

Hilton systems knowledge

Ability to lift 50 pounds

Education

High School Diploma or equivalent

Job description

Hamilton Hotel 1001 14th St NW Washington, DC 20005, USA

Description

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Qualifications and Requirements

• High School Diploma or equivalent.
• Customer Service experience required preferably in hospitality
• Hilton systems preferred but not excluding
• Ability to speak, read, and write fluent English; other languages beneficial.
• Standing up for long periods of time required.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays.

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

• Health Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan

Equal Opportunity and Compliance

EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

We are a drug free workplace. Pre-employment background assessment required.

Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.