Front Office Host (Front Desk Agent)

Hyatt; Washington (District of Columbia); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Retirement Savings Plan (RSP)

Paid vacation

Sick days

New child leave

Holidays

Paid Family Bonding Time

Adoption assistance

Free room nights after 90 days

Discounted/friend & family room rates

Tuition reimbursement

Free meal during workday

Employee Stock Purchase Plan

Retail discounts

Growth opportunities

Job summary

The Grand Hyatt Washington, part of Hyatt, seeks a Front Office Host to manage guest registration and convey hotel services. This role offers frequent guest interaction and a direct impact on guest satisfaction in a fast-paced environment.

You will handle payments and respond to inquiries, working various shifts including weekends and holidays. Hospitable, clear communication is essential; previous front desk experience is preferred but not required.

Qualifications

• The Front Office Host handles guest registration and communicates hotel services and promotions.
• Role offers opportunities for casual conversation and directly impacts guest experience.
• Must be available any day including weekends/holidays; typical shifts 7:00am–11:30pm.
• Front desk experience preferred but not mandatory.
• Desire to satisfy guests in a fast-paced environment; refined verbal and written communication.

Responsibilities

• Handle guest check-in/check-out and payment processing.
• Answer guest inquiries and promote hotel services and promotions.
• Maintain professional, friendly guest interactions during all shifts.

Skills

Guest services

Communication skills

Flexibility

Front desk experience

Job description

Join us for this incredible opportunity at the Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

The Front Office Host is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating a great guest experience. Other duties include processing forms of payment and responding to guest inquiries. This person must be available to work any day of the week including weekends and holidays, primarily between the hours of 7:00am-11:30pm.

The hourly rate for this position is $22.00, increasing to $22.50 after six months.

Benefits available with this position include:

• Medical / Dental / Vision Insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Paid vacation, sick days, new child leave, and holidays
• Paid Family Bonding Time and Adoption Assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Tuition reimbursement
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A true desire to satisfy the needs of others in a fast-paced environment

Refined verbal and written communication skills

Hotel front desk experience preferred but not mandatory

Must have availability to work any day of the week including weekends and holidays, with shifts typically some time between 7a-11:30p

Flexibility to work overnight as needed