Front Desk Guest Services Pro

COP Morrisville LLC; Morrisville (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits and insurance

Tuition assistance

401(k) options

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk to welcome guests and provide exceptional service at the Morrisville property. You will handle check-ins, answer calls, and address guest needs with a friendly, proactive approach.

The role emphasizes hospitality, clear communication, and teamwork within a respected hotel group known for its associate-first culture and opportunities for career growth.

Qualifications

• Minimum 2 years front desk or guest services experience.
• Experience with Choice Advantage is preferred.
• Strong communication and customer service skills.

Responsibilities

• Assist guests courteously and efficiently at all times.
• Answer phone calls and check in guests using the computer system.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure timely resolution.
• Process guest charges and handle payments per procedures.
• Manage guest mail and messages with discretion.
• Be knowledgeable about hotel programs and offers.
• Communicate guest feedback to appropriate departments.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Choice Advantage

Job description

Concord Hospitality is seeking a Front Desk Clerk to welcome guests and provide exceptional service at the Morrisville property. You will handle check-ins, answer calls, and address guest needs with a friendly, proactive approach.

The role emphasizes hospitality, clear communication, and teamwork within a respected hotel group known for its associate-first culture and opportunities for career growth.