Guest Service Representative - Grande Shores Resort

AVISTA RENTALS LLC; Myrtle Beach (SC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Medical insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

Accident insurance

Paid vacation

Bereavement leave

401k/ 401K matching

Job summary

Grande Shores Resort in Myrtle Beach is seeking a Customer Service Representative/Front Desk Agent to deliver warm, efficient service at the hotel entrance. You will manage guest check-in and check-out, handle reservations edits and payments, and ensure a smooth arrival experience for guests.

The role is full-time with hourly pay between $15.00 and $17.00, depending on experience. Weekly pay and robust benefits are offered to support our team.

Qualifications

• Available to work a flexible schedule including weekends and holidays.
• Previous experience is preferred but not required.
• Strong verbal and written communication skills as well as positive body language.

Responsibilities

• Check guests in and out of the resort.
• Issue guest keys appropriately.
• Communicate with other departments to meet guest requests.
• Accommodate guests scheduled to stay as needed.
• Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Resolve guest concerns; assist in all inquiries relating to hotel amenities and services.

Skills

Verbal communication

Written communication

Job description

Guest Service Representative - Grande Shores Resort

Front Desk Agent

Full Time

Hourly Pay: $15.00 - $17.00 per hour, based on experience.

Job Description :Guest Service Representatives welcome all guests upon arrival with a smiling face and friendly attitude. The Guest Service position is often the first point of contact for guests, this makes this position have high responsibility. Some of the daily duties include, but are not limited to; checking in and out, issuing room keys/cards, keeping records of guest accounts, processing payments, and making edits to guests' reservations.

Job Responsibilities :

• Check guests inand out of the resort
• Issue guest keysappropriately
• Communicate withother departments to meet guest requests
• Accommodateguests scheduled to stay as needed
• Follow allcompany safety and security policies and procedures; report any maintenanceproblems/safety hazards
• Welcome andacknowledge all guests according to company standards; anticipate and addressguests' service needs
• Resolve quest concern;assist in all inquiries relating to hotel amenities and services

Requirements -

• Available to work a flexible schedule including weekends and holidays
• Previous experience is preferred but not required
• Strong verbal and written communication skills as well as positive body language

Qualifying Guest Service Representatives may enjoy the following benefits :

• Weekly Pay
  
• Medical insurance
• Vision, Dental, Disability, Life, and Accident insurance
• Paid Vacation
• Bereavement leave
• 401k/ 401K Matching

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.

*Front desk agent