Front Desk Guest Services Manager - Grande Shores Resort

AVISTA RENTALS LLC; Myrtle Beach (SC); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident保险

Paid Vacation

Referral Program

Bereavement leave

Zusammenfassung

Grande Shores Resort is seeking a Front Desk Guest Services Manager to lead the Guest Services team and ensure a seamless, customer-centered experience across daily operations. You will coach staff, oversee Front Desk, Bell Services, and PBX, and uphold high standards of service and professionalism.

You will resolve guest concerns with empathy and urgency, collaborate with other departments, manage staffing and safety procedures, and monitor feedback to continually improve the guest experience.

Qualifikationen

• High School Diploma or equivalent.
• Experience in hotel/resort front desk or customer service.
• Supervisory or management experience preferred.
• Strong leadership and team-building skills.
• Excellent verbal and written communication.
• Exceptional customer service and conflict-resolution abilities.

Aufgaben

• Lead, coach, train, and develop the Guest Services team.
• Oversee Front Desk, Bell Services, PBX, and guest-facing operations.
• Establish and maintain high standards for service, communication, and professionalism.
• Resolve guest concerns with empathy and urgency.
• Partner with resort departments to address guest needs promptly.
• Oversee front desk, reservation, financial, and operational accuracy.

Kenntnisse

Leadership

Coaching

Team-building

Verbal and written communication

Customer service

Conflict resolution

Problem-solving

Organizational skills

Decision-making

Multitasking

Calm under pressure

Learning systems

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Front Desk GuestServices Manager – Grande Shores Resort

Job Description

The Front Desk Guest Services Manager leads the Guest Services team and is responsiblefor delivering an exceptional, consistent, and customer-centered guestexperience while ensuring smooth and efficient daily operations.

• Lead,coach, train, and develop the Guest Services team.
• OverseeFront Desk, Bell Services, PBX, and guest-facing operations.
• Establishand maintain high standards for service, communication, and professionalism.
• Resolveguest concerns and service recovery situations with empathy, urgency, andsound judgment.
• Partnerwith all resort departments to ensure guest needs are addressed promptly.
• Overseefront desk, reservation, financial, and operational accuracy.
• Managestaffing, scheduling, training, safety, and emergency procedures.
• Monitorguest feedback and identify opportunities to improve the overall guestexperience.
• Promotea culture of ownership, accountability, teamwork, and hospitality.

Qualifications& Skill Set

• HighSchool Diploma or equivalent.
• Previoushotel, resort, front desk, or customer service experience.
• Managementor supervisory experience preferred.
• Strongleadership, coaching, and team-building skills.
• Excellentverbal and written communication.
• Exceptionalcustomer service and conflict-resolution skills.
• Strongproblem-solving, organizational, and decision-making abilities.
• Proficientcomputer skills and ability to learn operational systems.
• Abilityto multitask and remain calm under pressure.
• Flexibleavailability, including weekends and holidays.

Reports To: ResortManager

Qualifying team members mayenjoy the following benefits:

• Health insurance
• 401K Plan (matched)
• Vision and Dentalinsurance
• Disability, Life, andAccident insurance
• Paid Vacation
• Referral Program
• Bereavementleave

Myrtle Beach Seaside Resorts believes that ouremployees are the strength, vendors are the standard, homeowners are theprospect, and customers are the focus. We are committed to maintaining a safeand secure, working environment, which promotes communication, participation,and involvement. Empowered and proactive staff create memorable experiences forour guest that exceed expectations.