Guest Services Clerk: Welcoming Front Desk with Growth

Concord Hospitality Enterprises Co.; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord-manag

Training and career advancement

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk or Guest Services Clerk to warmly welcome guests from arrival to departure and ensure a memorable stay. You will be the first and last point of contact, handling requests, payments, and inquiries with professionalism.

The role emphasizes guest satisfaction, brand knowledge, and teamwork in a busy hotel environment. Concord offers comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Strong interpersonal and communication

Ability to multitask

Detail-oriented

Flexibility to work varied shifts

Education

High school diploma or equivalent

Prior hospitality or customer service experience

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk or Guest Services Clerk to warmly welcome guests from arrival to departure and ensure a memorable stay. You will be the first and last point of contact, handling requests, payments, and inquiries with professionalism.

The role emphasizes guest satisfaction, brand knowledge, and teamwork in a busy hotel environment. Concord offers comprehensive benefits and opportunities for growth.