Front Desk Guest Services Associate | Travel & Lodging Perks

Stonebridge Hospitality Associates; Deerfield (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

wellness support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge Hospitality Associates in Deerfield, IL is seeking a Guest Services Agent to support front office operations, ensuring smooth check-in/check-out and handling guest inquiries with accuracy and courtesy.

The role requires strong customer service skills, experience with front desk duties, and proficiency with basic office software. A flexible schedule includes evenings, weekends, and holidays in a hospitality setting.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact with guests and staff.
• Proficiency in using property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Keep accurate records of room availability and guest accounts using PMS.
• Compute bills, collect payments, and make change for guests.
• Post charges for rooms, food, and services to ledgers.
• Transmit and receive guest messages via telephone or switchboards.
• Coordinate with housekeeping and maintenance to address guest issues.
• Make and confirm reservations and answer inquiries about services.

Skills

Customer service

Communication

Cash handling

Guest relations

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Stonebridge Hospitality Associates in Deerfield, IL is seeking a Guest Services Agent to support front office operations, ensuring smooth check-in/check-out and handling guest inquiries with accuracy and courtesy.

The role requires strong customer service skills, experience with front desk duties, and proficiency with basic office software. A flexible schedule includes evenings, weekends, and holidays in a hospitality setting.