Part-time Hotel Front Desk Associate

Prismhr Hire; Ann Arbor (MI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible scheduling

Team-oriented environment

Training and development

Job summary

Prismhr Hire is seeking a customer-focused front desk support associate for a hospitality property in a part-time role. You will greet guests, handle check-in/check-out, answer calls, and support communication between guests and hotel departments.

The position emphasizes friendly service, basic cashiering, and coordination with housekeeping and other teams, with a flexible schedule including evenings and weekends.

Qualifications

• Customer service experience in hospitality or related environment.
• Excellent communication and interpersonal skills.
• Ability to stay organized and composed in a fast-paced setting.
• Basic computer skills with scheduling/reservation/POS systems.

Responsibilities

• Greet guests warmly and provide courteous service at the front desk.
• Check guests in and out accurately following procedures.
• Answer calls, respond to inquiries, assist with reservations.
• Provide information on amenities, attractions, and policies.
• Process payments and maintain records; basic cashiering duties.

Skills

Customer service

Communication skills

Organizational skills

Cash handling

Basic computer skills

Tools

POS systems

Reservation systems

Hotel PMS

Job description

We are seeking a professional, customer-focused individual to join our team in a front desk support role at a hospitality property. In this part-time position, you will help create a welcoming guest experience by providing attentive service, handling daily front desk operations, and supporting smooth communication between guests and hotel departments.

Responsibilities

• Greet guests warmly and provide courteous, efficient service at the front desk
• Check guests in and out accurately while following established procedures
• Answer phone calls, respond to inquiries, and assist with reservation-related requests
• Provide information about hotel amenities, local attractions, and property policies
• Process payments, maintain accurate records, and handle basic cashiering duties
• Address guest concerns professionally and escalates issues when appropriate
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Maintain a clean, organized, and professional front desk area
• Follow company standards for service, safety, confidentiality, and security

Qualifications

• Previous customer service experience, preferably in hospitality, retail, or a related environment
• Strong communication and interpersonal skills
• Ability to remain organized, detail-oriented, and composed in a fast-paced setting
• Basic computer skills and comfort using scheduling, reservation, or point-of-sale systems
• Ability to handle guest concerns with professionalism and empathy
• Flexibility to work part-time shifts, including evenings, weekends, and holidays as needed
• Ability to stand for extended periods and perform routine front desk duties

Preferred Skills

• Experience with hotel property management systems
• Bilingual communication skills
• Knowledge of hospitality service standards
• Experience handling cash, credit card transactions, or night audit support

What We Offer

• A welcoming and team-oriented work environment
• Opportunity to build experience in the hospitality industry
• Training and support to help you succeed in the role
• Flexible part-time scheduling

Additional Information

We are committed to creating an inclusive workplace where all team members are treated with respect and have the opportunity to contribute meaningfully.