Front Desk & Guest Services Specialist (Flexible Schedule)

Shaner Group; Madeira Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Shaner Group is seeking a front desk associate to deliver exceptional guest services at the hotel. Responsibilities include checking guests in and out, processing payments, and providing local information to enhance guest experiences.

The role requires at least one year in customer service (hotel experience preferred) and the ability to communicate effectively with guests and staff. Bilingual English/Spanish is a plus, with weekend and holiday shifts expected.

Qualifications

• High school graduate or equivalent.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests, management, and coworkers.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Process payments according to hotel policies.
• Provide information about local attractions and services to guests.
• Generate daily reports and distribute to designated departments.
• Resolve discrepancies on the room status report with housekeeping.
• Handle guest complaints to ensure guest satisfaction.
• Adhere to a flexible schedule, including weekends, holidays, and varied shifts.

Skills

Customer service

Communication

Computer skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Shaner Group is seeking a front desk associate to deliver exceptional guest services at the hotel. Responsibilities include checking guests in and out, processing payments, and providing local information to enhance guest experiences.

The role requires at least one year in customer service (hotel experience preferred) and the ability to communicate effectively with guests and staff. Bilingual English/Spanish is a plus, with weekend and holiday shifts expected.