Front Desk Guest Services Associate - Evening/Night & Weekend

GTRC; Mabel (MI); On-site; USD 22,000 - 26,000; Full time

Job summary

Grand Traverse Resort & Casinos in Williamsburg, MI is looking for a Hotel Guest Service Agent to join our front desk team. You will assist guests with check-in and check-out and provide continuous customer service to ensure a pleasant stay.

Responsibilities include handling cashier duties, reconciling transactions, answering phones, and making reservations as required. Applicants must be 18+, with a high school diploma or GED, and prior front desk or reservations experience is preferred.

Qualifications

• Must be at least 18 years old with a high school diploma or GED.
• Prior front desk or reservations experience is preferred.
• Prior customer service experience is required.

Responsibilities

• Administer guest check-in and check-out following procedures.
• Handle cashier duties and reconcile cash and credit card transactions.
• Answer phones and make reservations as required.

Skills

Guest service

Cash handling

Reservations

Phone etiquette

Education

High school diploma or GED

Job description

Grand Traverse Resort & Casinos in Williamsburg, MI is looking for a Hotel Guest Service Agent to join our front desk team. You will assist guests with check-in and check-out and provide continuous customer service to ensure a pleasant stay.

Responsibilities include handling cashier duties, reconciling transactions, answering phones, and making reservations as required. Applicants must be 18+, with a high school diploma or GED, and prior front desk or reservations experience is preferred.